FAQs

Q: How long does it take to ship a custom product?
A: We’re fast, but not that fast. Expect your masterpiece to arrive in 14 business days. Want the exact schedule? Click here

 

Q: How many portraits can I slap on one product?
A: Unlimited, baby! But our website only lets you upload 5 photos max. Got more portraits? WhatsApp us! (Button’s on the website or hit us up at wa.me/85294799622). We’re ready for your furry squad!

 

Q: What’s the deal with extra portraits?
A: The price includes one portrait, but for just $10 per extra face, we’ll add more! (Only for certain products, though—check the product page for the nitty-gritty.)

 

Q: Can you fix my photo? It’s darker than my Monday mornings.
A: You bet! We’ll remove the background (poof!) and tweak the colors to make sure it prints like a dream. No extra charge for turning "meh" into "wow."

 

Q: Do you double-check my photos before printing?
A: Of course! We’ll make sure your pics meet our specs. Check here for the guidelines. If there’s an issue, we’ll reach out and help you fix it—for free! Not sure about the quality? Send us your pic first, and we’ll give you the thumbs-up (or a polite "try again").

 

Q: What if I want to change the background or swap the portrait after confirming my order?
A: First two changes? No problem—for $10 HKD per change and an extra two days in production.
Pet series? That’s a fancy $50 HKD per change with the same two-day delay. Turns out, pets are picky too. 🐾